Hospitality Manager
Location: Based at our Home Support Centre in Burbage (LE10) with regular travel to our homes in Clay Cross, Hucknall, Chilwell, Derby, Burbage and Redditch
Salary: £48,691pa
Contract: (Full-time / Permanent, occasional weekend working required)

About the Role

We are looking for a passionate and hands-on Hospitality Manager to help deliver an exceptional living experience across our homes. This is a varied and rewarding role where you will work closely with Home Managers and teams to ensure outstanding dining, welcoming environments, and meaningful activities for residents.

You’ll be a visible leader and ambassador for excellence—someone who brings warmth, energy, and a commitment to going the extra mile every day.

What You’ll Be Doing

• Helping create and review engaging activity programmes with strong community involvement
• Supporting homes to deliver high-quality dining experiences.
• Working with catering teams to maintain balanced menus that meet all dietary needs
• Carrying out regular inspections and observations to ensure environments are clean, safe, and welcoming
• Building positive relationships with residents, families, and team members
• Supporting teams to resolve feedback and complaints in a positive and proactive way
• Promoting a culture of continuous improvement, sharing ideas and best practice
• Assisting with budget awareness in catering and hospitality areas
• Collaborating with Marketing and other teams to highlight successes and improvements
• Championing a culture built on dignity, respect, independence, and choice

What We’re Looking For

• Management Experience in hospitality, care, or a similar environment
• A strong eye for detail and passion for high standards
• Excellent communication and relationship-building skills
• A proactive, hands-on approach
• Confidence working across multiple teams and locations
• Understanding of health & safety, infection control, and relevant regulations (or willingness to learn)
• A positive attitude and commitment to creating a “superb place to live or work”

Why Join Us?

• A meaningful role where you can truly make a difference
• Opportunity to shape and enhance the resident experience
• Supportive team culture with a no-blame, learning-focused environment
• Ongoing training and development
• The chance to be part of a team that values innovation, care, and excellence
• Option to purchase an extra weeks annual leave
• Access to a car lease scheme
• Instore and Online discounts and gift cards at hundreds of participating retailers.
• Access to Free Health & Wellbeing programs, as well as the Employee Assistance Program.
• Cycle2Work scheme

Apply Now

If you’re passionate about hospitality and want to help create exceptional living environments, we’d love to hear from you.